1. Introduction
Royalwood Hotel (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal data of our guests, visitors, and website users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you stay at our hotel, use our services, or visit our website.

2. Information We Collect

We may collect the following types of personal information:

• Identification Data: Name, address, email, phone number, ID/passport details, nationality.

• Reservation Details: Booking dates, room preferences, number of guests, special requests.

• Payment Information: Credit/debit card details, billing address (processed securely via third-party payment processors).

• Guest Preferences: Dietary restrictions, accessibility needs, past stay history.

• Digital Data: IP address, browser type, device information, cookies, and website usage data.

3. How We Use Your Information

We use your information to:

• Process reservations and payments.

• Communicate booking confirmations and important updates.

• Personalize your stay and provide requested services.

• Improve our services and customer experience.

• Comply with legal and regulatory requirements.

• Ensure the safety and security of our guests and premises.

4. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

• Service Providers: IT, payment processing, housekeeping, and security partners who assist in running our operations.

• Legal Authorities: When required by law, court order, or to protect our legal rights or the safety of others.

• Affiliated Businesses: For internal administrative purposes and to offer promotions (with your consent where required).

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

6. Data Retention

We retain personal data only as long as necessary for the purposes set out in this policy and as required by law (e.g., tax, regulatory, and security obligations).

7. Your Rights

Depending on your location, you may have the following rights:

• Access to your personal data.

• Correction or deletion of your data.

• Objection to or restriction of data processing.

• Withdrawal of consent (where applicable).

• Data portability.

To exercise these rights, contact us at [insert contact email].

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and collect website usage data. You can control cookie settings through your browser.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices. We encourage you to read their policies.

10. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the date at the top of this page and, if appropriate, through other communications.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact:

Royalwood Hotel
Biratnagar-13, Koshi, Nepal
Email: info@royalwoodhotel.com
Phone: +977 97020 17374